Anonymous
map-marker Huai Khwang, Krung Thep

Broadspire - Claim Review from Huai Khwang, Krung Thep

I have been dealing with Broadspire for the last two years without a attorney. I feel very fortunate because they have paid all medical to date my compensation checks are paid up to date and I just received the final lump sum buy out.

I contacted a attorney firm know to deal with long shore maritime claims and asked them to handle the final portion. I am very comfortable with the lump sum amount but they said the only way they would take the case is if we went for more money. She said it will take a few months and I can't guarantee you anymore money but she didn't want to leave anything on the table. The attorneys in DBA cases get paid for only the hours they spend on the case not a percentage so the longer they can drag your case out the more they will make.

I would recommend anyone to try and deal with the ins company's on your own at first. The attorneys will tell you that you might say something that will loss your case. But in reality as long as you have a legit injury and are honest what is there to worry about and if nothing else you can always get a attorney on down the road as long as you have not settled or closed the case. An attorneys best interest is to create problems with your case so he can drag it out and make more off the case.

I had a friend that had basically the same injury as mine but he choose to hire an attorney right off the bat. He was bragging about how much she cared about him and his family and that she would even called him on thanksgiving to give him an update on his case. He also said that he would talk with her on weekends as well but Little did he know that she was also charging holiday rates and weekend rates for the calls. Long story short he had nothing but problems.

The attorneys will get their money even if it's two, five or ten years down the road. If they work on a case for ten years imagine what the legal fees that have built up. The attorneys will have you thinking these people are pure evil but in my case things went very smooth.

I read where one attorney stated not to let the case worker accompany you while talking with the Dr.

Why? My case worker accompanied me on my first visit and when we walked out she said that she would contact the ins. And have the surgery scheduled asap per the Dr. Recommendations.

Had she not have gone in with me I'm sure that it would have been drawn out.

This has been my experience with Broadspire without a attorney maybe I was just lucky but if I had it to do over again I would do everything the same.

Good luck with it

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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Broadspire Claim Review

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I was electricuted on a job site and they are refusing my any compensation it has been *** with these people my life is in ruins how are these people alowed to do this
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Reason of review:
Order processing issue
Anonymous
map-marker Philadelphia, Pennsylvania

Injury Compensation Review

They will do any and everything to deny your claim how can you decide on certain factors your not a Dr your just a 3rd party rip off for the workforce
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Anonymous
map-marker Chepachet, Rhode Island

Broadspire - Review in Staff category from Chepachet, Rhode Island

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I have had multiple issues about not receiving checks.
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Reason of review:
Problems with payment
1 comment
Guest

I have been dealing with Broadspire insurance for over 4 years. I was severely injured and due to the nature of bad faith tactic's workman's compensation companies I got a lawyer immediately.

I have been followed on numerous occasions even though my injuries have irrefutable evidence. They do this to try and cancel your claim and to intimidate you and lower your quality of life. I received a very large medical claim in arbitration and now that I require surgery they have denied my doctors recommendation for surgery and refused/ignored the doctors reports and documentation in my medical record. Even on days that I feel well enough to go out for a *** to eat I rarely leave the house.

I am constantly being monitored by private investigators who are trying to find any reason possible to deny my medical benefits and attempt to fraudulently claim fraud. The fraud is on their side but do to the billions of dollars these companies have fighting them in court is a no win situation. The hire shady doctors who have treated me with disrespect and are biased in their conclusions. If you are currently on survellance beware that with new technologies like stingray they can monitor your location on your cellphone and use fake towers to receive information from your cellphone.

Buy a temporary phone monthly if possible so they cannot violate your privacy.

Very dishonest company that is not concerned about your injury or suffering but only to maximize their profits. Beware!!!!

Mehran Zbb
map-marker Memphis, Tennessee

Broadspire - Claim Review from Memphis, Tennessee

I had an accident on 11/06/2015 called mutiple times before i could speak with someone. Today is 11/20/2015 and i spoke with the adjuster and she was very agressive with me on the phone until i told her that i was recording our conversation. I'm an insurance agent and have been for along time. After my experience today it is very heartful to know there are people who talk bad to customers the way this wonan talked to me.
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Reason of review:
Poor customer service
Anonymous
map-marker Rochester, Michigan

Broadspire treats me and my pain clinic Dr. terrible!

I was one of the first who was put with Broadspire, (started with Crawford and Company) when Crawford created the company. I have been harassed by them, ever since.

Last winter, they cut off all my meds for three months. Before that and since, they make my Dr. from the Pain Clinic, call and talk to to them to explain WHY I need these meds. Every month!

The meds don't change. And my Dr. will call and they don't answer. He leaves messages, and they don't call back.

I NEVER get my meds right away. They make it so I get my meds, finally, one, two , three, or more weeks late. This way they save a lot of money in a year. They care nothing of what they put me through.

I hate this company, for what all they have done.

It's illegal yet, there seems to be nothing my atterney can accomplish with them. If you are going through something like this, feel free to email me at joanbennett1552@***.com

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Reason of review:
Sick of the games. My lawer says your lawer assures him MONTHLY that Broadspire has vowed to leave me and my Dr. alone. To just ok my non-changing scripts without taking weeks. You are a terrible company!
Anonymous
map-marker Wilsonville, Oregon

Worst Company EVER!

Broadspire is absolutely the WORST company I have ever dealt with. I had just bought a new car and was t-boned by another truck that was a maintenance vehicle insured by Broadspire. When I tell you that this piece of *** company made it difficult for me to resolve this issue, I am being literal. The "driver" that hit me had an invalid drivers license which had expired months before he hit me. Even still, Broadspire sent me some *** contract that stated that nor Broadspire or their driver is not at fault and in order for me to have any of my damages repaired, I have to sign their "agreement" which stated that I was at fault and I will not sue them or their driver for damages to my vehicle or myself. In this contract they offered me $585... My damages cost over $3,000...

I did not sign their contract and YOU SHOULD NOT EITHER! Fight them back and do not take less than what you feel is FAIR.

Eventually they gave up and gave me what I needed to repair my car back to its original state, but it was not easy (The entire process took over 2 months). If you choose to fight them be aware that they will not return your calls or emails and will try to get you to settle on some insulting amount.

I could elaborate about several other instances but I don't want to stress myself out more than I already have by simply typing this complaint.

Too sum up Broadspire in a few words: unprofessional cheapskates and scammers. I do not understand how this company is legitimate.

Good luck, you're going to need it.

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1 comment
Guest

Agreed!!! I am being forced to sue them in small claims court to be reimbursed for a dental claim that they have ignored since July 2014!!!

Anonymous
map-marker Santa Clara, California

Broadspire wouldn't respond to me

I made a trip cancellation claim with my credit card company, who contracted out to Broadspire to handle the claim. My claims adjuster rejected my claims, needless to say, and when I tried to call her on several occasions to discuss the details of the claim she never picked up the phone.

I left countless voice mails, and numerous emails but to no avail. Her manager is just as bad at responding to calls.

I have a day job so I can't be sitting at home and spamming her work phone just to catch her attention. It's been several weeks now and I don't know what else to do except to turn to public forums to voice my displeasure at their terrible customer service.

If anyone is interested I will be happy to provide my claims adjuster name and her manager's name.

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Reason of review:
Poor customer service
7 comments
Guest

I had the same problem. I am also going to file a complaint on this site.

Are the names Dotson or Taylor? Those were the agents that mistreated me too

Charisma Tix

Yes, I would want their names. If one of them is the one I dealt with, it will help me in my battle.

It took 6+ months to get my claims paid for services rendered because of a vindictive know it all that made her own opinions prevail over our instructions from the Doctor and their companies case manager. She almost put us out of business and they owed us at one point $40,000.

Long story but she needs to be removed. Thank you.

Guest

I am having the same problem with the Trip Cancelation. Everytime they ask of some additional letter.

they do nothing to process the claim, it had been 18 months.

My communication is being watched by the Bank who they are supposed to be representing so it is all documented for my attorney. Crawford is a JOKE.

Guest

Might as well release the adjuster's name - Althea Williams. Her manager's name is Jeffery Phillips. If you get either of them as your adjusters, good luck.

Guest
reply icon Replying to comment of Guest-1093032

Holly Cra@. I have the same Althea Williams. just worthless

Charisma Tix
reply icon Replying to comment of Guest-1093032

Nope. Mine was Erin Mercado. In the 4+ years we worked with them we had mostly minor issues there were cleared up quickly, but Erin exacerbated and was the actual cause of all our problems.

Charisma Tix
reply icon Replying to comment of Charisma Tix

Maybe Althea and Erin were trained together.LOL

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Anonymous
map-marker Dyersburg, Tennessee

Getting the run around!!!!!

This company is *** me off. I have an open medical claim and i haven't used this open medical in years.

i started having problems with my hands on which i have a case about but after the doctor diagnosed me with trigger thumb they denied me so since there's nothing else to be done the money set aside for my open medical i'm trying to get I've spoken to a lawyer and was told that I could get this money but this company is being a butt about it.

Rick Jacobs the adjuster talks out of both sides of his mouth, I've been dealing with this issue for months. They act like it's their money that I'm asking for.

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Cons:
  • New claims adjuster
  • Rick jacobs
Reason of review:
Order processing issue
Anonymous
map-marker Washington, Missouri

Review from Washington, Missouri

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I agree I was injured at my work also and was taken off work because the injury I sustained required restrictions and my job could accompany it. I was in physical therapy for over 4 months and this is before they allowed me to have an MRI.

After the MRI results came back it showed that my lumbar part of my spine was injured and I have sciatica. They denied everything my pt doctor prescribed me such as water therapy, pillow, anything that the doctor asked for they denied. My GM of the job informed me that as long as I was under restriction that the job could not a blige them. It took them almost 2 months before I received a check and it was not the right amount.

It was the wrong amount so all that money went to back bills and I still had bills remaining. I have 3 small kids and I can't bend stand sit or anything without pain. Once they have me my MRI they stopped treating me regardless of what the MRI said.

I haven't been seen since March until this past July for an impairment rating and I was told I would get help at this appt still no help.The doctor ended up sending me to the emergency room for more x rays and it's been a month and I still have no results. I'm still in tremendous pain and they keep giving me the run around about treating me.

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Reason of review:
Order processing issue
2 comments
Mayeli Eoe

Write bad reviews on Yelp, Ripoff Report, etc. Record everything (I always put on my "friendly hick accent" and ask where they're at - as far as I know, you only have to tell them you're recording them in like 11 states.

Otherwise, you don't have to tell them you're recording them! Google "two party states recording phone calls" and read for yourself.

Record every doctor visit, and compare to the doctor's version of your office visits. You can bust the doctor to your state's medical board and also to your state's division of insurance.

And, write letters to investigative reporters, to your elected officials & representatives, whoever is in a position where they can help. If you aren't good at writing, write letters anyway and get a smart college student and your lawyer to check them and make suggestions before you send them.

Hope this helps!

Guest

Get an attorney immediately when dealing with Broadapire! And record all telephone calls!!

Make sure that you tell them that you are recording the telephone call so that it is legal. They will lie to you, stall, give you the run around, refuse to pay you lost wages, refuse to pay for your medical care and try to find anyway they can to get out of paying for your claim.

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Charisma Tix
map-marker Kernersville, North Carolina

Non Payment to providers

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I have had a client for 4 years that needs extra care . His accident occured in 2005. He has been getting the same kind of care and transportation for years. When they( Broadspire) were $24,000 in arrears, they sent a letter from an attorney that they will not pay for mileage unless we document it. This was never done before, never asked for, and impossible to go back 3 months worth.. At the end of next pay period, they will owe us almost $45,000. They have not even paid for the hours of coverage. 24/7. I was going to sell the company since the stress is actually killing me, but now it is a total loss. We are small, and my mission was to provide jobs for talented caring people and to help others unable to help themselves. I will be 65 years old in Dec. I have now lost everything. Thank you Erin Mercado, for assuming I was ripping off WC only because we are a small company. I have an excellent reputation, I am license, bonded and a member of BBB. And we followed to a te, the doctors and case managers requests. You are putting over a dozen people out of work and leaving a needy client , blind, with no services. Good job! Sleep well.
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Loss:
$45000
Cons:
  • New claims adjuster
Reason of review:
Problems with payment

Preferred solution: Full refund

3 comments
Guest

I still have no payments/checks, no returned calls , no returned emails, no explaination. 71 days. Is anyone else having this problem?

Charisma Tix
reply icon Replying to comment of Guest-1024049

I would like to know who your adjuster was and their supervisor. Have you been pad yet?

We have only received ( two)a partial payment. They still owe us close to $40,000 and the company where the accident occurred has now changed 3rd party administrators (Oct 1) and it was 3 weeks before we knew who to rebill. These folks are trying to help, but we don't know what the hold up is.

We know where the problem started though. This is totally wrong!!!

Guest

After 10 weeks, we have still not been paid. No response to emails, phone calls and invoices.

Late fees are adding up but they do not care. Attorneys are involved, both my clients and the large corporation that is paying. They are still forcing him to settle. This is so wrong, in so many ways!

I am not a part of this equation. Any other licensed ageny would be charging for the same things we are. We actually have been a tad less.

We did the work as contractually agreed upon, in writing! Leave us out of this battle and pay us!

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Anonymous
map-marker Norman, Oklahoma

Insulation for Companies not wanting to pay claims and stay out of the loop

Broadspire appears to sell their services to companies as a TPA to save them money. Claims seem to be slow played with redundancy request until they say, sorry were are not paying.

The Broadspie employees are poorly paid, often work from home and lack technical skills, treating you as the "child(ren) left behind" matter of factly telling you after time how is it or won't be done.

Give them a time frame and if there are non-responsive, don't wait just file on them if you are confident of your claim. This is the only way to get anything accomplished with their buffering between you and the company that hired them.

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Reason of review:
Order processing issue
1 comment
Guest

After being told by 4 House Of Blues employees to get the tooth I broke in half while eating artichoke spinach dip in July 2014 I still have not been reimbursed!! Broadspire is their 3 party and has been completely non-responsive!!

I'm out thousands of dollars (lost the tooth beside it due to complications of the injury) and now have to sue them in small claims court before the SOL runs out. WORST claims/insurance fraud ever!

Jezebel Pom
map-marker Fitchburg, Massachusetts

Broadspire - Injury Compensation Review from Fitchburg, Massachusetts

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Absolutely worst company in the world. They treat people like absolute ***. I would wait 7 weeks at a time before my adjuster would send me a check, and there was no reason to not send me one. I had a massive hoyer lift machine with a 350lb patient in it slam over and squish my knee between the lift and a patient bed, it was squished for at least 5 minutes. They sent me to their doctor who saw my X-ray where I had a loose bone and he told me to get a cortizone shot and go back to work in a week. They are frauds. I literally hate this company with a passion. I worked for my company for 8 years and they treated me like I was some lazy person who never works and just wants to stay home.
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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Injured in 1996 trying to settle Lifetime Medical Award since 2008

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I became injured in 1996. In 1998 I was awarded a lifetime medical award. Trying to get compensated for my out of pocket medical has been a joke. In 1998, I was offered the opportunity to settle my claim. Not getting any communication from Broadspire, the claims administers of my claim. The insurance carrier, Lumbermens Mutual Casualty Company, has gone into liquidation. I believed I would be dealing my states insurance guarantee. They have directed me to contact Broadspire during the process of liquidation. This feels like a conflict of interest to me. How can they assist me, and help the state in insurance liquidation claims?
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Pros:
  • Unethical
  • Unfair
Reason of review:
Poor customer service
Anonymous
map-marker Garfield, New Jersey

Wage compensation

Broadspire is the slowest moving and most unscrupulous insurance company I have ever encountered. They intentionally ignore their phone calls in a passive aggressive manner designed to discourage and dishearten their claimants.

Their representatives and supervisor are rude and carefully trained to believe that the claimant is not ever entitled to payment. They demand redundant documentation for the same opinions and events in an effort to stall and avoid paying their claims. They then employ ridiculous wait and review periods in an all out effort to avoid deny what they owe.

They cannot be depended on to compensate you during your time of need. Avoid this company at all costs.

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Reason of review:
Problems with payment
1 comment
Guest

I really wonder is there any way to sue them. They are THE WORSE.. I HAVE LOST CARS HOME EVERYTHING

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