Rachel H Wvu
map-marker Apopka, Florida

No return calls or emails! This is ridiculous

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Broadspire - No return calls or emails! This is ridiculous
Trying to resolve a claim and get this going to get the vehicle fixed from a car wash malfunction. There is no rush on their end. After reading reviews all across the internet, I can see I'll probably have to get an attorney.
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Preferred solution: Full refund

User's recommendation: Hope you don't have to deal with

Anonymous
map-marker West Valley City, Utah

Horrible

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Adjust refuses to contact me no communication at all this place is a joke worst company ever need to just
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User's recommendation: Don’t use them

Robert L Kif
map-marker Westbury, New York

They are useless !

My name is Paul Robb and I live In Port Rickey FL. Two years ago I was hurt and now I am a paraplegic and have been waiting for a handicap vehicle so I can move around. I am on workingman's comp sense the accident happened on the job. I have Lawyers that seem useless and I have to do all the work. The case worker from your company is totatly incompent in her job. Her name is Stacey. Now The guy named Tony that approves the vehicle is now where to be found. How does The State of Florida hire these company's to represent them in workingman's cases!
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Preferred solution: Fire Stacey, Tony, Get my son the vehicle

User's recommendation: If it is Broadspire run away from them as fast as you can.

RUSSELL L Ddd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Claim check reissuing

I acknowledged not receiving a claim check for claim number 189352***-*01 DOL 9/21/2020. Please cancel the initial claim check and reissue pluss any labor costs. I would appreciate an update on the claim number mentioned above. Thanks.
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Loss:
$1121

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Okatie, South Carolina

This is terrible.. I’m trying to comply with this company after many days of not hearing from them!

My husband passed away. And decided to cancel our trip. Canceled on December 15, 2021 uploaded information . Finally, heard from this company 1-12-2022. Requesting more information.. some of the information had been previously sent. I couldnt uploaded any from my computer. I m not the best on certain things. So I .. faxed the information that was requested on 1-12-2022 to the person requesting information. I sent more then was requested so they got the complete picture. My husband DIED. Ive tried calling.. no return calls, website not updated! Is this place legitimately working for or against me? Numerous messages left and still adjuster nor supervisor does not call ! What gives?
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User's recommendation: Do a cross check on this company

JAMES B Snb
map-marker Spring Hill, Florida

Workers comp claim..

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This company deserves a minus 5 stars. Never returns calls. They should have licensed removed. they are the worse.
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Preferred solution: a call back. I think computers are running this insurance company. I don't think they have any employees.

User's recommendation: run

Irene D Nax

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

CLAIMS FOR DENIAL BY MEDICARE HOME HEALTH FOR CLAIMS TREATMENT ON GILBERT COBB

DOB: 03/15/1955 CLAIMS FROM 10/14/2020 THROUGH 12/13/2021 MEDICARE PART A FOR HOME HEALTH SERVICES SAID BROADSPIRE IS PRIMARY AND IS RESPONSIBLE FOR THESE CHATGES. I CAN BE REACH AT 405-843-**** IRENE DAVIS ADMINISTRATOR AT HOME CARE HOME HEALTH CARE, LLC FAX: 405-843-****
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Anonymous
map-marker Henrico, Virginia

Trying to get hold uof them is a journey.cannot reach them they go back and I hav right clain

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Cannot reach them. You stay on hold they hang up on you. They send you to voice mail I am in need of help They will not answer me. Help
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Alan F Fpq

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Verified Reviewer

Deny of claim, and false information..

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In May of 2020 me and my son was driving on US 31 south in Petoskey Michigan, when a FedEx vehicle ran me off the road into a curb and kept on going.. My son hit the windshield with his head..

cause around 2700.00 in damage.. I was able to drive away... There was 2 FedEx vehicles in a row.. She pulled over without even looking when I was rite beside her but I avoided her .

She lied about being there but my son seen her after I laid on my horn causing her to speed away.. she lied and said she was never there.. Desirable Brown denied my claim saying there was nobody in that area that day..

she was totally wrong, and I know who she is from her dropping stuff off to my house.. this company is a bunch of living people, to save her *** they will never step foot in my driveway again..

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Loss:
$2700
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Don't believe this lying company.. they are a very disrespectable company... Look at there rating

Anonymous
map-marker Queens, New York

REQUEST APPROVAL FOR EMG/NCV UPPER/LOWER EXTREMITIES, MRI CERVICAL , CHIRO AND THERAPIES PROGRAM 3X PER FOR 6WEEKS

I HAVE MADE SEVERAL PHONE CALLS TO XUSTOEMR SERV AT 1-86*-***-**** AND 1-80*-***-**** , VOICEMAILS WERE LEFT AND NOBODY HAS A COURTESY TO RETURN A CALL FOR THE ADJUSTER NAME AND FAX NUMBER FOR US TO FAX THE MG2 AND MG2.1 TO OBTAIN APPROVAL FOR THE ABOVE REQUEST. THE CLAIMANT NAME IS LUNA FIGARO , CASE# 189614**** AND WC# G309**** DOA WAS 9/15/21. KINDLY, PLEASE REPLY TO THE APPROVAL REQUESTS ABOVE. REGARDS, OLIVIA 718-641-****.
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Anonymous
map-marker Howell Township, New Jersey

Cannot reach adjuster

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Still cant get anyone on the phone. Horrible business. Stay on hold for hour and then you can leave a message!
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User's recommendation: Make sure you have a case worker and a good lawyer

Yolanda H Mgx

Horrible claim response

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Case manager Stacey Dean is a horrible case manager, she doesn't return phone calls or updates clients claims in a timely manner. If you don't like your job quit!
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Preferred solution: My paperwork done

User's recommendation: Complain to your corporate office

Yolanda H Mgx
map-marker Atlanta, Georgia

Case Manager Stacey Dean is a terrible manager

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Case manager Stacey Dean, doesn't return phone calls to clients and doesn't update her paperwork and check on their clients claims in a timely manner!
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User's recommendation: Report your experience with Broadspire

Anonymous
map-marker Birmingham, Alabama

Worker’s compensation case

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They never returned call or emails for months. Claims adjusters are slow and dont care. You might as well file suit.
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Anonymous
map-marker Roanoke, Virginia

URGENT Refund for Rolling Loud Miami. I’ve been trying since April.

Purchased 3 each Rolling Loud Festival Miami tickets, with cancellation insurance, from Front gate tickets/April travels. This festival was originally for February but was postponed several times or more since, due to COVID. Ive been trying since May 3 2021 To cancel plans and receive refund due. I not only lost my job of 6 years Due to COVID as well but or family has had unforeseen illness and many Quarantines. We also had a death in the family. Needless to say there was no possible way we could attend. Ive reached out to Front Gate Tickets many times. I can not get a hold of April travels by phone or email and tried many times. Please issue my full refund, ASAP, I severely need it. Thank you
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Loss:
$1300

Preferred solution: Full refund